FREQUENTLY ASKED QUESTIONS
Welcome to FRACNIX. Below you'll find answers to the most common questions about our products, services, and policies. If you need further assistance, our customer care team is always here to help at contact@fracnix.com.
Ordering & Promotions
What payment methods are available?
We accept all major credit and debit cards UPI through our secure payment gateway for a seamless checkout experience.
Are there any ongoing offers or first-time customer discounts?
Yes. We offer exclusive savings to elevate your wardrobe:
- FIRST – 10% off on your first purchase
- FLAT10 – 10% off orders above ₹3,000
- FLAT15 – 15% off orders above ₹5,500
Discounts apply pre-tax and shipping.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free Shipping Across India
When will my order ship?
Once your order is confirmed, it typically ships within 24–48 hours (business days). During peak periods or exclusive drops, slight delays may occur—but rest assured, we always strive for prompt dispatch.
How long does delivery take?
Delivery timelines vary by location, but most orders are delivered within 3–7 business days across India.
Do you offer international shipping?
Currently, we only ship within India. International shipping will be available soon—stay tuned via our newsletter.
Can I track my order?
Absolutely. Once your order ships, you will receive a tracking link via email/SMS to monitor your shipment in real-time.
Order Cancellations
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. However, please note:
- A 2% deduction will be made from your refund to cover payment gateway charges.
- Once an order has been shipped, cancellation is no longer possible—you may opt for a return instead under our return policy.
Returns & Exchanges
What is your return policy?
- Returns are accepted within 5 days of delivery
- Items must be unused, unwashed, with all original tags and packaging intact
- Items marked Final Sale or personalized/custom-made pieces are non-returnable
Is there a charge for returns?
- A ₹150 handling fee per item is deducted from your refund to cover reverse logistics
- This fee is waived if the item is received damaged, defective, or incorrect
Can I exchange an item?
Yes. We offer free size or color exchanges within the 5-day window, subject to availability.
Fit & Care
How do I ensure I order the right size?
Each product page features a detailed Size Guide. We recommend measuring yourself and comparing with our chart for the best fit.
How should I care for my garments?
Care instructions are mentioned on each product page and label. Most garments are machine-washable, but we recommend gentle cycles and air drying for long-lasting elegance.
Privacy & Policies
Where can I read your full policies?
You can find our complete policies on the website:
Privacy Policy
Support & Contact
Still need help?
Our dedicated team is available to assist with product inquiries, sizing, order status, returns, and more.
📧 Reach us anytime at: contact@fracnix.com
FLAT 10% OFF ON FIRST ORDER - USE CODE "FIRST" | FREE SHIPPING ACROSS INDIA OVER RS. 3,500 | LUXE COMFORT | PROUDLY HOMEGROWN | EXPERT CRAFTMANSHIP |